Program Manager at Snap Inc. – Shape Snapchat’s Future

Job Description

Snap Inc.: A Technology Company Empowering Human Connection Through Innovation

Snap Inc. is a forward-thinking technology company that believes the camera is the ultimate tool to transform how people live, communicate, and connect. At Snap, we’re dedicated to empowering individuals to express themselves, live in the moment, explore the world, and have fun together. Our mission is to contribute to human progress by creating products that enhance everyday life.

Core Products

1. Snapchat: A visual messaging app that helps you stay connected with friends, family, and the world in a fun and engaging way.
2. Lens Studio: An augmented reality (AR) platform that powers immersive AR experiences on Snapchat and beyond.
3. Spectacles: AR glasses that bring your digital world to life in exciting new ways.

The Review Operations Team: Keeping Snapchat Safe and Engaging

The Review Operations team, part of Snap’s Platform Integrity and Operations organization, plays a critical role in ensuring a safe and enjoyable experience for every Snapchatter. Whether it’s engaging with Spotlight snaps, Discover creators, or ads between Stories, our team moderates publicly visible content to uphold Snapchat’s Community Guidelines, Terms of Service, and product-specific policies. Working closely with Product and Engineering teams, we ensure that all content aligns with our standards, creating a safe, relevant, and engaging environment for our global community.

Join Us as a Program Manager

Snap Inc. is looking for a talented Program Manager to join our Operations team. In this role, you’ll collaborate with Support and Product teams to ensure the seamless launch of new Snapchat products and features. You’ll be responsible for scoping, planning, and improving the release readiness process, all with the goal of enhancing the Snapchatter experience.

What You’ll Do

• Drive operational readiness for new Snapchat product launches across cross-functional teams.
• Prepare Operations teams to support new products by reviewing roadmaps, creating training materials, and coordinating operational plans.
• Build and maintain strong relationships with teams across Operations, Product, Engineering, Design, Marketing, and more.
• Identify and mitigate risks during product launches, working closely with stakeholders to implement solutions.
• Improve the Operations Release Program by addressing gaps, inefficiencies, and inconsistencies.
• Lead projects to enhance processes and communication channels within the program.

What We’re Looking For

• Skills & Abilities:
  • Exceptional communication skills, both written and verbal, with a keen eye for detail.
  • Strong problem-solving skills and the ability to turn complex challenges into actionable plans.
  • Proven ability to manage cross-functional projects in a fast-paced environment.
  • Excellent interpersonal skills to collaborate effectively with diverse teams and stakeholders.
• Minimum Qualifications:
  • A BS/BA degree or equivalent experience in Business, Operations, Marketing, Communications, or a related field.
  • 2+ years of experience in program/project management, product operations, or a similar role.
  • Experience working with and influencing cross-functional teams.
• Preferred Qualifications:
  • Experience in consumer technology, communications, or social media.
  • Familiarity with customer support workflows and operational design best practices.
  • Knowledge of project management methodologies like Agile, Kanban, or Scrum.
  • Proficiency with ticketing systems like Jira and data tools such as SQL.
  • A passion for Snapchat and a deep understanding of what makes a great user, business, and platform experience.

Snap’s Commitment to Diversity and Inclusion

At Snap, we believe that diversity drives innovation. We’re proud to be an equal opportunity employer, committed to creating a workplace where everyone feels valued and empowered. We welcome individuals of all backgrounds, experiences, and perspectives to join our team and help us build products that reflect the diversity of our global community.

Our “Default Together” Policy

Snap Inc. thrives on collaboration and connection. That’s why we practice a “default together” approach, encouraging our team members to work in the office 4+ days a week. Being together in person helps us build a stronger culture, reinforce our values, and better serve our community, customers, and partners.

Benefits That Have Your Back

Snap Inc. is more than a workplace—it’s a community. We offer comprehensive benefits to support you and your loved ones, including:

• Paid parental leave
• Extensive medical coverage
• Mental and emotional health support programs
• Competitive compensation packages, including equity in the form of RSUs

Compensation

Snap offers competitive salaries based on location, experience, and skills. Here’s a breakdown of our pay zones in the United States:

• Zone A (CA, WA, NYC): $107,000-$161,000 annually
• Zone B: $102,000-$153,000 annually
• Zone C: $91,000-$137,000 annually

Join Snap Inc. and Make an Impact

If you’re passionate about technology, innovation, and creating meaningful connections, Snap Inc. is the place for you. Together, we can build products that improve the way people live and communicate. Apply today and be part of a team that’s shaping the future of human connection!